Support Center

How can we help you today?

Search our knowledge base or browse categories below to find answers.

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Account & Security

Manage your profile, password resets, 2FA settings, and verification documents.

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Trading & Investments

Learn about order types, bond yields, accrued interest, and portfolio tracking.

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Deposits & Withdrawals

Funding methods, withdrawal processing times, and bank transfer guides.

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Tax & Documents

Access monthly statements, tax certificates, and trade confirmation notes.

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Platform Guide

Tutorials on using the dashboard, mobile app features, and technical troubleshooting.

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Legal & Compliance

Terms of service, privacy policy, and regulatory disclosures.

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Common Questions

Frequently Asked Questions

Most individual accounts are verified within 24 hours of submitting all required documents. Corporate accounts may take 2-3 business days for enhanced due diligence.

Yes, the minimum initial deposit to activate your account is $100. There is no minimum for subsequent deposits.

As a regulated bank, client funds are segregated from company assets. Additionally, eligible deposits are protected up to $100,000 by the Danish Guarantee Fund.

Yes, uninvested cash can be withdrawn at any time. Withdrawal requests are processed within 1 business day. Funds typically reach your bank account in 1-3 days.

Still need help?

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